Write to us.
Email support@momentoplus.app with the email you sign in with, your iPhone model and what happened. We usually reply within a working day.
Something isn’t working
- No sign-in code? Check spam, then ask for a new one.
- A photo won’t upload? Try a smaller photo or a stronger connection.
- Voice to text failed? Wait a moment and try again.
- Bought Momento+ before? Open You, then Restore purchases.
Delete your account
- Open You.
- Tap Delete my account and confirm.
Your postcards, photos and account are removed and you’re signed out. Can’t open the app? Email us and we’ll do it for you.
Keep a copy
Under You, Export my journal makes one file with every postcard and its photos, to keep or print.