Support & Data Requests

Contact Momento Support

If you run into an issue or need a hand with the app, email us at support@momentoplus.app. Include the email tied to your Momento account, the device you’re using, and a short description of what’s happening so we can help faster. We aim to respond within one business day.

For urgent outages or account-lock situations, please add “URGENT” to the subject line and we’ll prioritize the request.

Delete your account from the app

You no longer need to email support to remove your data. To permanently delete your Momento account:

• Open the overflow menu (•••) in the top-right corner.
• Tap Delete my account.
• Confirm the prompt. This removes your entries, uploads, and account from Instant DB and Cloudflare R2.

Once the deletion finishes you’ll be signed out automatically. If you no longer have access to the app, contact us at support@momentoplus.app and we’ll help you remove the account manually.

Troubleshooting Checklist

• Cannot upload images: Large photos may exceed the upload limit. Try selecting a smaller image or retry on a strong network connection.
• Audio coaching errors: The coach relies on external AI services. If you see a temporary failure, wait a moment and try again.
• Verification emails not arriving: Check your spam folder, then request a new code. If the problem continues, contact us so we can assist.
• Subscription questions: Purchases are managed by Apple or Google. You can restore purchases from the app menu or contact us for help locating receipts.

What to include in a support request

Providing additional detail helps us resolve your request quickly:

• Screenshots or screen recordings, if you notice UI issues.
• Exact error messages shown in the app.
• Approximate date and time when the issue started.
• Steps you’ve already tried (restarting the app, reinstalling, etc.).

We value your privacy

For details about how your data is processed, stored, and protected, please review our Privacy Policy and Terms of Service.