These terms are the agreement between you and Momento when you use the Momento app or momentoplus.app. By using Momento you agree to them. Apple’s Standard End User License Agreement also applies to the app.
You need to be at least 13, or the minimum age in your country, to use Momento.
You sign in with your email address and a one-time code. Keep your email account secure, because anyone who can read it can sign in to Momento. Tell us at support@momentoplus.app if you think someone else has used your account.
Momento lets you keep postcards: short entries in words, with photos and voice notes, synced to your account. Some features use AI to transcribe voice notes and to write short notes and weekly letters. Writing postcards is free. Photo fronts, voice to text, the weekly letter and kept postcards come with Momento+.
We will keep improving Momento, which means features may change. If we ever stop running Momento, we will tell you in advance and give you time to export your journal.
Momento+ is a one-time purchase through the App Store. It is not a subscription and does not renew. The price is shown in the app before you buy. Apple handles payment and refunds under its own terms; you can ask for a refund at reportaproblem.apple.com. Use Restore purchases (under You) to unlock Momento+ again on a new device.
Your postcards belong to you. You give us permission to store, process and show them back to you only as needed to run Momento, including sending them to the providers listed in our Privacy Policy. You are responsible for having the right to add the photos and words you add.
Transcriptions, notes and letters written by AI can be wrong or miss the point. They are a gentle companion to your journal, not advice. Please do not rely on them for medical, legal, financial or other professional decisions.
Please do not use Momento to break the law, upload harmful code, try to get into other people’s accounts or our systems, or overload the service with automated requests. We may suspend accounts that do.
You can stop using Momento and delete your account at any time from You, then Delete my account. We may suspend or close an account that breaks these terms or puts others at risk, and we will tell you why where we can.
We work hard to keep Momento running and your postcards safe, but we provide it as it is and cannot promise it will always be available or free of errors. Keep an export if a postcard matters a lot to you. To the extent the law allows, we are not liable for indirect losses, and our total liability is limited to the amount you paid for Momento+. Nothing in these terms limits rights you have under consumer law that cannot be limited.
These terms are governed by the laws of South Africa.
If we change these terms we will update the date at the top, and tell you in the app or by email before a change that matters takes effect.
Questions: support@momentoplus.app.